my box it stop work

[amralkareem]

its says
Open serial port...OK
Connecting to the RIFF Box...OK

Getting RIFF Box Info...OK
RIFF Box Firmware Version: 1.49 (RIFFBOX1)

Connecting to the Updates Server...OK
Downloading new Firmware from Server...ERROR

WARNING: Account is Expired. User choose not to start the Trial Period.

but i payed and actives it about 3 or 4 month so why my account closed

[Legija]

Please post Your BOX SN in "Account recovery" section, and provide reseller name and date of activation.